Terms of Service for Maia

Effective date: 24 June 2026 Last updated: 24 June 2026

These Terms of Service ("Terms") govern your use of the Maia mobile application ("Maia," "the app," "the Service"), operated by Tushar ("we," "us," or "our"). By downloading, accessing, or using Maia, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the app.

1. Important: what Maia is and is not

Maia is a personal wellness and emotional support app designed to help you through a difficult period. It provides supportive content, daily check-ins, reflective prompts, progress tracking, and a private space for your own notes.

Maia is not a medical or mental health service. It does not provide medical advice, diagnosis, treatment, therapy, or counseling, and it is not a substitute for care from a qualified professional. The content in Maia, including any messages delivered through the app's companion character, is for general support and reflection only. Always seek the advice of a qualified health provider with any questions you have about your physical or mental health.

Maia is not an emergency or crisis service. Do not use Maia to seek help in a crisis. If you are in distress, having thoughts of harming yourself, or facing an emergency, contact your local emergency services or a qualified crisis support line immediately. We do not monitor your entries and cannot respond to emergencies.

By using Maia, you acknowledge and accept these limitations.

2. Eligibility

You must be at least 18 years old to use Maia. By using the app, you represent that you meet this age requirement and that you have the legal capacity to enter into these Terms. Maia is not intended for use by children.

3. Your account

Some features may require you to create an account or provide certain information. You are responsible for keeping your account credentials secure and for all activity under your account. You agree to provide accurate information and to keep it updated. You can delete your account at any time within the app, which will remove your associated personal data as described in our Privacy Policy.

4. Subscriptions, billing, and cancellation

Maia offers paid subscriptions that unlock premium features. The following terms apply:

• Payment through Apple. All purchases are processed by Apple through your Apple ID using the App Store's in-app purchase system. We do not collect or process your payment details.
• Auto-renewal. Subscriptions automatically renew at the end of each billing period unless you cancel at least 24 hours before the end of the current period. Your Apple ID will be charged for renewal within 24 hours prior to the end of the current period, at the price disclosed at the time of purchase.
• Managing and cancelling. You can manage or cancel your subscription at any time through your Apple ID account settings. Deleting the app does not cancel your subscription.
• Free trials. If a free trial is offered, any unused portion is forfeited when you purchase a subscription.
• Price changes. We may change subscription prices. Where required, we will notify you in advance, and changes will not take effect until your next billing period.
• Refunds. Purchases are handled by Apple, and refund requests are subject to Apple's policies. We generally cannot issue refunds directly; please contact Apple Support for billing and refund matters.

5. Your content

Maia lets you create personal content, such as check-in responses, reflections, and private notes you save in the app (your "User Content").

• You own your content. You retain all rights to your User Content. We do not claim ownership of it.
• Limited license to operate the app. You grant us a limited, non-exclusive license to store, process, and display your User Content solely to provide the Service to you (for example, to show your entries back to you and track your progress). We do not use your private reflections for advertising.
• Your responsibility. You are responsible for your User Content and confirm you have the right to share anything you submit.

6. Acceptable use

You agree not to:

• Use the app for any unlawful purpose or in violation of these Terms.
• Attempt to reverse engineer, decompile, copy, or create derivative works from the app, except as permitted by law.
• Interfere with, disrupt, or attempt to gain unauthorized access to the app or its systems.
• Use the app to harass, harm, or violate the rights of others.
• Resell, sublicense, or commercially exploit the app or its content without our permission.

7. Intellectual property

The app and all of its content, features, design, text, graphics, logos, and other materials (excluding your User Content) are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, personal, non-transferable, revocable license to use the app for your own personal, non-commercial use, subject to these Terms. You may not use our trademarks, branding, without our prior written permission.

8. Apple-specific terms (App Store EULA)

Because Maia is distributed through the Apple App Store, the following terms apply. In the event of any conflict between these Terms and Apple's standard Licensed Application End User License Agreement, the following govern with respect to your use on Apple devices:

• a. Acknowledgment. These Terms are between you and us only, and not with Apple. We, not Apple, are solely responsible for the app and its content.
• b. Scope of license. The license granted to you for the app is a non-transferable license to use the app on any Apple-branded device that you own or control, as permitted by the App Store Usage Rules.
• c. Maintenance and support. We are solely responsible for any maintenance and support for the app. Apple has no obligation to provide any maintenance or support services.
• d. Warranty. We are solely responsible for any product warranties, whether express or implied. In the event the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any) of the app; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• e. Product claims. We, not Apple, are responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to conform to legal or regulatory requirements, and claims arising under consumer protection or similar legislation.
• f. Intellectual property claims. In the event of any third-party claim that the app infringes that third party's intellectual property rights, we, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• g. Legal compliance. You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting," and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• h. Third-party beneficiary. You acknowledge that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that Apple will have the right to enforce these Terms against you as a third-party beneficiary.

9. Disclaimers

To the maximum extent permitted by law, the app is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the app will be uninterrupted, error-free, or that any content will produce any particular outcome or result. Any reliance you place on the app or its content is at your own risk, consistent with Section 1.

10. Limitation of liability

To the maximum extent permitted by law, we and our affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, emotional distress, or other intangible losses, arising out of or relating to your use of (or inability to use) the app. To the maximum extent permitted by law, our total liability for any claim relating to the app will not exceed the greater of the amount you paid us in the twelve months before the claim, or USD 50.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses (including reasonable legal fees) arising from your misuse of the app, your violation of these Terms, or your violation of any law or the rights of a third party.

12. Termination

We may suspend or terminate your access to the app at any time if you breach these Terms or if we discontinue the Service. You may stop using the app and delete your account at any time. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will continue to apply.

13. Changes to the app or these Terms

We may modify or discontinue the app, or update these Terms, from time to time. When we make material changes to these Terms, we will update the "Last updated" date and, where appropriate, notify you within the app. Your continued use of the app after changes take effect constitutes acceptance of the updated Terms.

14. Governing law and disputes

These Terms are governed by the laws of INDIA, without regard to conflict-of-law principles. Subject to applicable law, any disputes arising out of or relating to these Terms or the app will be subject to the exclusive jurisdiction of the courts located in Delhi, India. Nothing in this section limits any mandatory consumer rights you may have under the laws of your country of residence.

15. Contact

If you have questions about these Terms, contact us at:

Email: admin@trymaia.app